PRIVACY POLICY

Last updated: 04/04/2016

 Legal Statement

PLEASE READ THE PRIVACY POLICY CAREFULLY BEFORE USING EITHER THE GUIDEER APPLICATION(S) OR GUIDEER WEBSITES(S). IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE GUIDEER PRODUCTS OR SERVICES.

DIGITAL Ltd. as the owner of Guideer.com & Guideerapp.com websites & applications (“DIGITAL”, “Guideer”, “Guideer App”, “us,” “our,” or “we”), is committed to your right to privacy

In case any privacy or information security questions occur after reading this Privacy Policy, please don’t hesitate to contact us at support@guideer.com.

 

Guideer is not intended for use with life-critical or safety-critical systems.

 

Description of Service

Guideer provides web & mobile applications which enable users a simple way for service providers to track, manage, dispatch & share their information and tasks. We offer services through our Guideer API (our “Service”), mobile applications (our “App”) and our websites (“Sites”).
This privacy policy describes all the information our Services, our Sites and our App collect from you, and the steps we have taken to protect that information. By visiting our Sites, or by using our App or Services, you are agreeing to allow us to use information as described in this policy and to be bound by our Terms of service. Guideer collects personal information, like your name, address, and email address, when you use our Service, Sites and our App. We use this information to provide you with services, and to enhance the quality of our services. Here are some links to help you navigate our privacy policy:

 

CREATING GUIDEER ACCOUNT

To use Guideer, you are required to create an account and share important information with us. In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain from visitors and users of our Service, Sites and/or App.

INFORMATION COLLECTED & SHARED

Guideer collects certain information from you when you share that information with us or with select third parties, and when you use our App, our Sites and our Service.

Guideer collects information about your location when you use Guideer App. This information can be shared with third parties based on your configurations! Please note that you have to enabled location services on your device, and give the Guideer App permission to access your location, or else Guideer App will not work!

  • Personal Information: Guideer may collect certain information from you, such as your name, address, email address, business name, telephone number, zip code, and other contact information named “Personal Information.” We don’t share Personal Information with third parties except as specified in this privacy policy.

You may modify personal information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Sites or App for a period of time.

 

  • Third Party Information: Guideer works directly Third Party Partners to provide our Service. We might collect information about your current or future potential customers or client—including information about past or future tasks —from our Third Party Partners.

 

  • App Information: Guideer collects information about you via our App. This includes your GPS position, choice of language, your phone number, specifications of your smartphone, your activities using the Guideer app the type of browser you are using, your IP address or other unique identifier. We call this information “Guideer App Info.”

 

  • Customer Information Display: by sending out task links via an E-mail, SMS or API you may share confidential information with your partners. Guideer doesn’t take responsibility for the content and information shared by you. All your content has to comply with the laws governing our Sites and App. Violating Guideer’s privacy policy is prohibited and may cause immediate service termination. By sharing Guideer links you accept the responsibility to inform the visitors of Sites and App about Guideer’s privacy policy.

 

  • Analytics Information: Guideer uses Google Analytics and Crashlytics to collect information about the usage and performance of our Sites, App and Service. These companies collect information about how many times you visit our Sites, what you visit when you explore our Sites, and what other websites you visit before and after visiting our Sites, among other data elements. You can learn more about these companies’ data collection practices by reviewing their terms of use at:

* Google: http://www.google.com/analytics/terms/us.html

* Crashlytics: https://try.crashlytics.com/terms/terms-of-service.pdf

 

  • Certain types of non-personal information is also collected whenever you visit our Sites. We may automatically collect the following information about your use of our Service, Sites or App through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Sites, user our App and or use our Service; and the referring URL, or the webpage that led you to our Sites, and the following: access time, browser type, domain name, IP address, page views and referring URL. We call this information “Sites Visit Information.”

 

  • Guideer collects information from you to provide Services, to alert you to opportunities, and to improve the quality and functioning of our Sites & mobile App. Guideer does not sell or lease the information you share with third-parties, but we do share it under certain circumstances.

Please read this section carefully to learn more about what we do with the information you share with us!

 

  • Guideer’s use of your Personal, App, Analytics, and Sites Visit Information: Guideer uses Information you share with us to provide on-demand services and real-time driver/work force/partner tracking solutions. Your information provided is also used to enhance the quality of our Services, to communicate with you, and to communicate additional products and services to you. We may also share your information with our affiliates and subsidiaries. Any of our affiliates and subsidiaries will be bound by this privacy policy and our terms of use.

 

  • Guideer may share Personal, App, Analytics, and Sites Visit Information with Service Providers: Guideer may share your Personal, App, Analytics, and Sites Visit Information with certain Third Party Partners to perform the Services, and to other third party vendors, services providers, contractors, or agents that provide certain services to us such as: order processing, customer relationship management, database storage and management, advertising, and direct marketing campaigns.

 

  • Guideer reserves the right to transfer the information we have collected to another company in case Guideer is acquired or sold to another company, either through merger or the transfer of substantially all Guideer’s assets.

 

  • Legal and law enforcement requests: Guideer may also disclose, at its sole discretion, your Personal or Sites Visit Information as required by law, or to comply with a legally binding request—like a subpoena, warrant, or similar legally enforceable request for information.
    Also, Guideer may sell, rent, or share non-personalized, aggregated data derived from its App, Sites, and/or Service with third parties.

Cookies & web beacons

A cookie is a small text file stored on the customer’s hard drive for an extended period of time, which may include a unique identifier that is sent to a user’s browser from a website’s computer and stored on the user’s computer’s hard drive. The website placing the cookie on the user’s computer can then recognize the computer when the user navigates the website at a later time. We use this information to improve your experience. Although most web browsers automatically accept cookies, some browsers’ settings can be modified to decline cookies or alert you when a website is attempting to place a cookie on your computer. Consult the help manual for your browser for detailed information. If you choose to decline cookies, you may lose some of the functionality associated with the Services or the Guideer websites.

A web beacon is an object embedded in a web page or email, which allows checking that a user has accessed the content without any visible content displayed. Web beacons are embedded on our Sites, Guideer may implement beacons to enhance content management on our Sites and to improve the use and efficiency of our App.

Google Analytics may install persistent cookies on your computer or mobile device to perform these services when you first visit our Sites. This allows Google Analytics to track your activity on Guideer’s Sites, and on other websites you visit. You should be aware that Guideer has no control over Google Analytics use of cookies, and it is NOT covered by our Privacy Policy.

PAYMENT & CARD INFORMATION

Guideer does not collect credit, debit, or other financial data on our App or its Sites, and we never have access to that information. Guideer uses Chargebee https://www.chargebee.com/privacy.html and Authorize.Net http://www.authorize.net/company/privacy/ for credit card processing.

 

ACTIVITY ACROSS OTHER WEBSITES

Guideer may track your activity across multiple websites. When you visit our Sites, we automatically collect the name of the websites you have visited from (called the “referring page”) and the name of the websites you chose to visit immediately after ours (called the “exit page”), and information about other websites you have recently visited. This information is used to improve our Sites, but we cannot identify you from any information we receive from cookies. Guideer does not honor the “Do Not Track” settings available on most browsers. When Guideer’s Sites detects the Do Not Track signal from your browser, it will still collect referring and exit page information and other information when you visit our Sites.
NEWSLETTERS & MARKETING MATERIALS

Guideer may send you newsletters and other messages, including marketing emails, about upcoming events or developments with our business, and to inform you about other opportunities. You can always choose to stop receiving newsletters or other communications from us by clicking the “unsubscribe” link at the bottom of a Guideer marketing message or sending an e-mail to support@guideer.com with the subject unsubscribe.
CAN CHILDREN USE GUIDEER’S SITES OR APP?

Our websites and the Services are not directed to children and Guideer does not knowingly collect any personally identifiable information from children under 18 years of age. If you learn that Guideer has collected any personally identifiable information from children under 18 years of age, please contact us at support@guideer.com, so we can remove their information from our active systems.

 

USAGE OUTSIDE THE EUROPEAN UNION

DIGITAL Ltd. is based in the European Union and our Sites & Services hosted there. If you are visiting our Sites from, or using our App in another country, the laws governing our Sites and App’s collection and use of personal information may be different from the laws of your country. If you decide to visit our Sites, use our App, or use our Services, or otherwise share Personal Information with Guideer, you are agreeing to be governed by the laws of Hungary (European Union), and you are expressly consenting to the transfer of your data to the European Union.

THIRD-PARTY WEBSITES

Guideer’s Sites and our App may contain links to third-party websites. Those websites are governed by their own privacy and terms of use policies. Guideer does not have control over third-parties operating these websites, and we have no control over how these third parties collect or use the information you chose to share with them.

INFORMATION SECURITY

By visiting Guideer Sites, using or downloading our app, or using any part of our Service, you accept that your data will be secured as described in this Policy.

We take appropriate security measures to protect users’ information against unauthorized access to or unauthorized disclosure, and we have in place reasonable standards of operational security to protect all information provided by visitors from loss, misuse, alteration or destruction. Despite all efforts to secure your information, Guideer cannot take responsibility or guarantee that hackers, cybercriminals, or other unauthorized third-parties will not be able to defeat our security, and improperly collect, access, steal, or modify your personal information.

Guideer’s solutions are hosted on Linode infrastructure, https://www.linode.com/privacy.

CHANGE IN PRIVACY POLICY

We may amend this Privacy Policy from time to time. If we make a change to this policy that, in our sole discretion, is material, we will notify you by posting notice of the change on our Sites and in this Privacy Policy.

FURTHER INFORMATION AND CONTACT OPTIONS

You are entitled to enquire adjustment or deletion of your stored Personal Data. Furthermore, if you have questions about this Policy or want to know further information or explanation about the data we store about you, please contact us by email at support@guideer.com, or write to us at:

DIGITAL Kft.

Reg. number: 06-09-000341

Csongradi sgt. 83.

H-6723 Szeged

Hungary, EU

Hungarian National Authority for Data Protection and Freedom of Information registration number: NAIH-97081/2016